FAQs

1. How do I know my size?

Please check the size guide before placing your order.

2. How long do orders take to be delivered?

Cairo: 3-4 business days. All other cities in Egypt: 5-7 business days.

3. How can I make an exchange?

Exchanges are allowed within 1 week of
receiving your order.
kindly make sure to check if the new size
you're requesting is currently in stock before
making your request.
The item must be sent back with all tags
attached, in the same condition
as you received it.
Kindly send an email to fabriconeg@gmail.com
with the following details:
(First & last name / Order Number /
 Phone Number / Items) being exchanged
 / New size requested
/ Exact delivery address /
Reason for Exchange.
All exchanges have a 100 EGP
processing & handling fee.

4. How can I make a refund?

Refunds are allowed within 1 week of
receiving your order.
All tags must still be attached,
item must be unworn, 
in the same condition as you received it.
Otherwise,
your return/refund will not be accepted.
All returns have a 100EGP processing
& handling fee.
Kindly send an email to fabriconeg@gmail.com
with the following details:
Reason for return / Order Number /
 Phone Number / Items) being returned
/ Exact delivery address.
Returns/refunds/exchanges take up to 7
business days to be completed once
your request is approved.
The only way to process your request
is through email.
We do not process returns/exchanges
through Instagram.